We assess your current state, uncover opportunities, and provide clear, strategic steps to reduce costs, improve quality, and prepare for future technologies.
Our advisory is led by seasoned practitioners with operational experience across diverse industries including energy, telecom, health, and other.
Optimisation is not a one-time exercise it’s a journey. That’s why we offer continued partnership to guide your teams from assessment execution.
We believe in building trust through clarity and objectivity. Our independent analysis is free from vendor bias or hidden agendas.
Our core mission is to help you lower your operational costs while simultaneously delivering measurable, long-term strategic benefits.
We deliver a comprehensive, independent analysis of your operations to uncover opportunities for reducing operational costs, while aligning with your broader strategic objectives.
Due to the inter-dependent nature of the key areas, you will also get insights on:
Organisations are undergoing rapid transformation driven by economic factors, AI, automation, regulation and evolving customer expectations. Leaders are seeking cost reduction, improved compliance, and exceptional personalised experiences.
Now is the time to ensure both internal and outsourced operations are future-ready.
While internal expertise may exist, an external lens can uncover blind spots, bypass legacy constraints, and unlock untapped value—ensuring alignment with your strategic roadmap.
With deep, hands-on leadership experience in retail energy, telecom, health insurance, and operational optimisation, we bring real-world credibility. We’ve implemented the strategies we now advise on—delivering insight that’s both practical and proven.
We offer integrated solutions covering cost reduction, CX improvement, compliance risk management, and business continuity—within a single, cohesive framework.
We assess your platform’s readiness for automation, AI, and other emerging technologies—helping you stay ahead in an evolving digital landscape.
As a boutique consultancy, we deliver customised, objective advice aligned to your unique operational and strategic needs.
Our approach goes beyond cost savings—driving efficiency, resilience, and long-term business value. We understand the real-world challenges—and help you solve them with confidence.
We assess your current state, uncover opportunities, and provide clear, strategic steps to reduce costs, improve quality, and prepare for future technologies.
Terence Alvares brings over 20 years of hands-on, in the trenches, operational leadership across Australia, the Philippines, India, Fiji, and Europe. He has led customer service, contact centre, and credit management functions for major organisations including ENGIE, Telstra Health, AGL, and Medibank. Known for delivering results, Terence has achieved a +40 Net Promoter Score, reduced operational costs by 25% in under a year, and successfully scaled operations to meet changing business demands. He has also led complex technology transformations that improved efficiency and customer outcomes.
Terence’s consultancy approach is rooted in practical experience, with strategies shaped by his time in the trenches. He focuses on aligning people, platforms, and processes to deliver measurable improvements in cost, customer experience, and compliance. His ability to bridge strategy with execution ensures every engagement leads to sustainable, future-ready operations—making him a trusted partner for businesses looking to optimise and grow in dynamic environments.
Terence’s hands-on expertise ensures that your operations are not only efficient but also resilient and future-ready.
Discovery & Analysis
Understand strategic objectives and operational challenges through stakeholder interviews and review of processes, contracts, and policies.
Diagnostic Assessment
Assess operations including outsourcing, and cost structures to identify inefficiencies, risks, and misalignments.
Data & Benchmarking
Collect key metrics (costs, KPIs, CX, compliance) and benchmark against industry standards to spot improvement areas.
Strategy Development
Develop actionable plans to reduce costs, enhance CX, mitigate risks, and boost readiness for automation and AI.
Reporting & Recommendations
Deliver a focused report with prioritised actions and practical guidance for sustained performance gains.
Summary
We assess your current state, uncover opportunities, and provide clear, strategic steps to reduce costs, improve quality, and prepare for future technologies.
